Refund, Return & Exchange

At Sneakers To Match Tees, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Return Window:

You may request a return, exchange, or refund within 30 days of the delivery date. After this period, we’re unable to offer a refund or exchange.

Eligibility for Returns:

To be eligible for a return, your item must meet the following conditions:

• Unused, unworn, and in the same condition that you received it
• In its original packaging with all tags attached
• Accompanied by the receipt or proof of purchase

How to Initiate a Return:

To start a return, please contact our customer support team at support@sneakerstomatchtees.com with your order number and reason for the return. We’ll provide instructions on how and where to send your package, including our return address.

Items sent back to us without first requesting a return will not be accepted.

Exchanges:

If you’d like to exchange an item for a different size or design, simply follow the same return process above by emailing support@sneakerstomatchtees.com, and place a new order for the item you’d like instead. Once we receive and inspect your returned item, your exchange will be processed promptly.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.

If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days, depending on your bank or card issuer’s policies.

Damaged or Defective Items:

If you received a damaged, defective, or incorrect item, please contact us immediately at support@sneakerstomatchtees.com with photos of the issue. We’ll arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items:

Custom or personalized items, final sale items, and gift cards are not eligible for return or exchange unless they arrive damaged or defective.

Shipping Costs:

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective product, etc.). Original shipping fees are non-refundable.

Need Help?:

For any questions regarding your return, exchange, or refund, reach out to us at support@sneakerstomatchtees.com and our team will be happy to assist you.